Privacy Policy

Effective October 3, 2026

Visitwise is operated by Thrive Digital Marketing LLC ("we," "us," or "our"). This policy explains how we handle information when business owners use Visitwise and when customers participate in a business’s rewards program.

Information we collect

• Business accounts: email address, business name, logo, settings, and account and security records. Passwords and owner and staff PINs are stored as hashes, rather than readable passwords or PINs.
• Rewards customers: phone number, first and last name, birthday month and day, check-in dates and times, visit totals, rewards, redemptions, weekly drawing entries and results, and the text-marketing preference submitted during enrollment, including the recorded time when selected. We do not ask rewards customers for their birth year.
• Billing: Stripe customer and subscription identifiers, payment status, and billing dates. Stripe collects payment details directly. Visitwise does not store full card numbers or security codes.
• Technical and support information: connected kiosk names and credentials, activity times, session and security records, and information you send when contacting support. Our hosting and service providers may process IP addresses, browser information, and request logs to operate and protect their services.

How we use information

We use information to authenticate accounts and kiosks, operate rewards programs, track visits and redemptions, manage subscriptions, send account and security emails, provide support, investigate misuse, and maintain and back up the service. Account emails include verification, password recovery, and cancellation or deletion confirmations.

The participating business’s role

The business running a rewards program decides its rewards, drawing rules, and permitted uses of its customer information. We host and process rewards records for that business. Its authorized owner can view and export customer records, including text-marketing preferences. Authorized staff can perform the kiosk functions allowed by their access level.

The business may use its own providers and systems after exporting records. Its separate privacy practices apply to those uses. Contact that business about its program, rewards, marketing, or customer-record requests. Contact us if you need help identifying the business or addressing a Visitwise privacy issue.

Text-marketing preferences

Visitwise records the checkbox choice submitted at enrollment and makes it available to the business. The checkbox is currently selected by default and can be unchecked before enrollment. Visitwise does not send marketing texts or provide a text-sending feature. Businesses are responsible for obtaining any permission required for their own messaging and honoring withdrawal requests; a stored checkbox choice does not itself establish that all legal consent requirements have been met. You can participate in the rewards program without selecting text marketing. To change your preference or stop a business’s messages, contact that business and follow the instructions in its messages.

Service providers and other disclosures

We use Render for hosting, Stripe for billing, and Google Workspace/Gmail for account email. Pages also request Google Fonts, which can expose technical request information to Google. These providers process information under their own terms and privacy policies. We may disclose information when required by law, to address fraud or security threats, to protect legal rights, or in a business transfer with appropriate notice and protections. We do not sell personal information or use it for third-party targeted advertising.

Cookies

Visitwise uses cookies for sign-in sessions, form security, and remembering a connected kiosk. Clearing or blocking cookies can sign you out or disconnect a kiosk. The current app does not include advertising or analytics tracking scripts.

Retention and deletion

Rewards records remain while the business maintains them; the app does not automatically expire milestone rewards or delete inactive customer records. Business owners can export records or delete customers. Canceling a subscription stops renewal but does not delete the account or rewards data.

Deleting a business account removes its account, logo, and rewards records from the live system after its subscription is successfully canceled. To preserve unused paid time after deletion, we keep a hashed email identifier and the original paid-through date until that date expires. A new account must verify the same email to use that time. Deleted business and customer data is not restored. Backup copies may remain until rotated out. The current backup process retains the seven most recent successful archives; this is a count of backups, not a guaranteed seven-day deletion deadline. Pending confirmation emails remain queued until delivery; the address and message are cleared after successful delivery. Limited security, support, billing-provider, and legally required records may remain for their operational or legal purposes. Stripe’s records follow Stripe’s retention practices. A business’s downloaded copies are outside Visitwise’s deletion controls.

Your requests

Depending on applicable law, you may have rights to access, correct, delete, or obtain your information. Rewards customers should first contact the participating business. Business owners can export customer data, manage account settings, or delete their business account. For other requests, email support@visitwiseapp.com. We may need to verify your identity and coordinate with the business before acting.

Security, location, and children

We use access controls and security measures, but no service is completely secure. Information may be processed in the United States and in locations used by our providers. Visitwise is not intended for children under 13, and businesses must not knowingly enroll them. Contact us if you believe a child’s information has been collected so we can investigate and arrange removal.

Changes and contact

We will update this page and its effective date when practices change, and provide additional notice for material changes where required. Contact Thrive Digital Marketing LLC, operator of Visitwise, at support@visitwiseapp.com.